Privacy Policy

1. Policy on Handling Personal Information

Our company complies with laws, internal regulations, and other rules, and manages and protects personal information handled in business activities appropriately. We establish the privacy policy as follows to operate and improve a personal information protection system that ensures the peace of mind of our customers, business partners, shareholders, and our officers and employees (hereinafter referred to as "stakeholders").

2. Purpose of Use of Personal Information

1) Items of Personal Information Acquired

Corporate name, name, address, email address, phone number, mobile phone number

2) Purpose of Use

To perform personal authentication, operational tasks, billing, collection, payment confirmation, credit management, and administrative processing or notifications related to changes, additions, or discontinuation of services necessary for providing our services. Also, to handle customer inquiries related to the above.
To use as the destination for emails or postal mails sent by our company when users use our services.
To notify users of various information regarding the operation or provision of our services via email or postal mail.
To notify users of various information regarding services other than our services provided by our company or services provided by our affiliated companies via email or postal mail.
To notify users of various information regarding services provided by our partners via email or postal mail.
To improve our services, including our services, those provided by our affiliated companies, or partners, or for creating statistical materials through surveys, analyses, or other uses.
To use for sending prizes, etc., through campaigns or lotteries related to our services, or for operating events.
To disclose information if requested by the user and if we can confirm that the request is from the user themselves.
To disclose information regarding users of our services if requested by domestic or foreign public institutions.

3. Provision and Shared Use of Personal Information with Third Parties

Our company will provide or share personal information with third parties in cases stipulated by law and disclosed below. When providing to a third party located abroad, we will also disclose the name of the foreign country, the personal information protection system in that country, and the protective measures taken by the third party based on Article 28, Paragraphs 1 and 2 of the Act.

1) When Sharing Personal Information

In the case of group companies:
1. Scope of shared users: Group companies listed at (https://www.gmo.jp/en/company-profile/groupinfo/). *Group companies may change in the future due to new establishments, mergers, or consolidations. For the latest information, please check the URL above.
2. Purpose of use: The scope of "purpose of use of personal information" defined by each group company, which is shared among all group companies.
3. Items of personal information to be shared: Name, address, email address, phone number, contract information, and other necessary items for the purposes above.
4. Managing entity: GMO Internet Group, Inc. (Representative: Chairman and President Masatoshi Kumagai)
In the case of parties other than group companies:
We will list below if there are matters that need to be disclosed.
- Currently, there are no applicable items.

2) When providing personal information to third parties:

We will list below if there are matters that need to be disclosed.

Currently, there are no applicable items.

4. Proper Acquisition of Personal Information

Our company acquires personal information by appropriate means and only to the necessary extent.

5. Disclosure, etc. of Personal Information

If you wish to disclose, correct, delete, or notify the purpose of use of your personal information (excluding information obtained from shareholders), or if you wish to disclose third-party provision records, we will respond promptly within reasonable limits in accordance with Article 37 of the Act. If there is no personal information, we will also notify you without delay.
Contact: https://ai-robotics.gmo/en/contact/

6. Anonymized Information

Anonymized information refers to information about individuals obtained by processing personal information so that specific individuals cannot be identified, and cannot be restored to the original personal information.

1) When creating anonymized information:

Our company will process it appropriately according to the standards specified by law.
Our company will take security management measures to prevent the leakage of deleted information and processing methods in accordance with the standards specified by law.
Our company will disclose the items of information contained in the anonymized information created.
Our company will not cross-check with other information to identify the individual from the original personal information.

2) When providing anonymized information to third parties:

Our company will disclose in advance the items of information and the method of provision contained in the anonymized information to be provided.
We will indicate to the third party that the information provided is anonymized information.

Currently, there are no applicable items.

7. Pseudonymized Information

Pseudonymized information refers to information about individuals obtained by processing personal information so that specific individuals cannot be identified without cross-checking with other information.

1) When creating pseudonymized information:

Our company will create it by processing appropriately according to the standards specified by law.
Our company will take security management measures to prevent the leakage of deleted information and processing methods during the creation process, in accordance with the standards specified by law.

2) When acquiring pseudonymized information and deleted information, etc.:

Our company will take security management measures to prevent the leakage of deleted information, etc., in accordance with the standards specified by law.
Our company will disclose the purpose of use promptly in 2. Purpose of Use of Personal Information if it acquires pseudonymized information that is particularly personal information, unless it has been disclosed in advance.

3) When handling pseudonymized information as a database:

Our company will take necessary and appropriate security management measures to protect against unauthorized access, alteration, leakage, loss, and damage.
Our company will not cross-check with other information to identify the individual from the original personal information.
Our company will not use the contact information or other information included in the pseudonymized information for making phone calls, sending postal or telegraphic communications, transmitting via fax or electronic methods, or visiting residences.
Other handling will follow 1. Policy on Handling Personal Information, unless exempted by Article 41, Paragraph 9 of the Act.

8. Personal-related Information

Personal-related information refers to information about living individuals that does not fall under personal information, anonymized information, or pseudonymized information.

1) When acquiring personal-related information as personal data from a third party:

By cross-checking personal information obtained from customers with personal-related information provided by third parties, personal-related information may become identifiable personal data. Items of relevant personal-related information: All personal-related information. Purpose of use after acquisition: Follow 2. Purpose of Use of Personal Information.

2) When providing personal-related information to third parties as a database:

We will provide personal-related information to the following third parties. The third party may cross-check the provided personal-related information with the personal information they hold, and it may become identifiable personal data. We will list the third parties and the items of relevant personal-related information below.
The purpose of use at the recipient's end after acquiring personal data will be notified or disclosed by the recipient.

Currently, there are no applicable items.

9. Contact and Complaint Reception Desk

For complaints or inquiries regarding the personal information obtained by our company, please contact us through the inquiry desk at the URL below. We cannot respond to complaints or inquiries (including direct visits to our company) by other methods.

URL：https://ai-robotics.gmo/en/contact/